You can become a volunteer giving advice without prior, specific qualifications as free, full and comprehensive training is provided. If you are open-minded, non-judgemental, able to listen, learn, and work in a team, you can get involved. In most other roles, volunteers will usually need some form of prior experience. Most importantly, though, we are a learning environment so volunteering in any role will give you the chance to develop your skills and make a difference.
If you have a disability you can volunteer at Citizens Advice North Lincolnshire. We have a supportive and welcoming working environment alongside a diverse and inclusive workforce. We will do whatever we can to meet the needs of our disabled volunteers.
Please see the volunteer roles we are currently recruiting below:
Commitment level: High
Hours: 12 hours/week for 12 months
Idea for people who: listen, solve problems, are curious, keep records
A day in the life of an Adviser: Advisers receive more in depth training than Gateway assessors, so can provide higher levels of advice and support. A typical day involves face-to-face or telephone advice appointments with clients, getting to the bottom of their problem and guiding them through possible solutions. Advisers have to keep good case notes on their client so everyone can keep track of how the client has been helped, what the next steps are, or what the outcome was. If an Adviser spots an unfair policy or practice in a client’s case, they can then report that evidence to the Research and Campaigns team.
Take this quiz and find out which volunteer role would best suit you!
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